Contact Us

Taizhou Piaoyang Trading Co., Ltd.
The company operating Nezulo.

Email: service@nezulo.com
Business address: No. 067, Xiyang Village, Zhang'an Subdistrict, Jiaojiang District, Taizhou, Zhejiang, China (Self-declared; for Office Use).

Product questions

Send the product name or link and the information you need, such as dimensions, materials, filling, attachments, intended use, age guidance or cleaning instructions.

Order and delivery support

Include your order number and the email address used at checkout so we can locate your purchase.

Product concerns

Describe the issue and provide photographs of the full item, affected area and product label where available. If a concern appeared after cleaning, tell us which care instructions and cleaning method were followed.

Stop using an item with damaged seams, exposed filling or loose components while the concern is reviewed.

Changes and cancellations

Email us as soon as possible if you need to amend an address or cancel an order. We will check fulfillment status, but changes cannot be guaranteed once processing or dispatch has begun.

Return requests

Contact us before mailing a return. We will provide the appropriate return address and instructions. The business address above is not an automatic return destination.

Do not email passwords, full payment-card numbers or unnecessary sensitive information.