Returns & Refunds Policy
30-day return requests
You may request a change-of-mind return within 30 days after delivery. Email service@nezulo.com with your order number, item name and reason for the request.
Change-of-mind return conditions
Items must be unused, unwashed, unaltered and free from customer-caused damage, stains, fragrance, pet hair or other contamination. Include original labels, components and packaging where supplied.
These conditions apply to change-of-mind returns. They do not exclude remedies for goods that are faulty, damaged, incorrect, incomplete or materially different from their description.
How to return an item
Contact us before posting a parcel. We will provide the correct return address and instructions. Our business address is not an automatic return destination.
Package the item securely and retain proof of postage. A tracked service is recommended.
Return shipping costs
Customers pay return shipping for change-of-mind returns. Original shipping charges are not refunded for these returns unless applicable law requires otherwise.
We cover necessary return shipping where a return is required to resolve a faulty, damaged, incorrect, incomplete or misdescribed item.
Quality and care concerns
Contact us as soon as you discover a problem. Include a description and photographs where available. Stop using an item with damaged seams, exposed filling or loose components.
If a concern appeared after cleaning, tell us which instructions and method were followed. Cleaning or normal use does not automatically remove rights relating to a defect that becomes apparent after following the supplied instructions.
Normal wear and damage caused by misuse are assessed separately. We will review the concern and arrange an appropriate remedy, which may include a replacement or refund.
Original packaging is helpful for an investigation, but its absence does not automatically remove your statutory rights.
Refunds and exchanges
We will notify you after reviewing your return or claim. Approved refunds are issued to the original payment method. Your bank or payment provider determines when the funds appear.
If you would like a different character, size or style, contact us to discuss availability and the available options.
Your consumer rights
This policy does not limit rights or remedies available under applicable consumer law. The 30-day change-of-mind period does not replace any longer period or additional protection provided by law.