Shipping & Delivery Policy

Shipping rates

For supported destinations, the following rates apply in US dollars:

  • Fast Shipping: USD $5.99 for order subtotals from $0.00 through $44.99 after discounts and before shipping and taxes.
  • Free Shipping: Available for order subtotals of USD $45.00 or more after discounts and before shipping and taxes.

Available destinations and final shipping charges are displayed at checkout before payment. “Fast Shipping” is the service name and does not guarantee arrival by a particular date.

Order processing

Orders are normally prepared within 1–3 business days after payment authorization. Business days exclude weekends and public holidays. Processing time is separate from carrier transit time.

If a processing delay affects your order, we will contact you using the details supplied at checkout.

Delivery and tracking

Transit time varies by destination, carrier and customs clearance. Delivery estimates are not guarantees and may be affected by weather, carrier delays, customs handling or address issues.

When tracking is available, shipment information will be sent using your order contact details. Carrier tracking may take time to update after dispatch.

If ordering for a birthday or other occasion, allow additional time. Arrival for a particular event is not guaranteed unless expressly agreed.

Customs and import charges

International orders may be subject to import duties, taxes or local handling charges. These are the recipient's responsibility unless included at checkout or applicable law requires otherwise.

Address corrections

Check the recipient's name, street address, unit number and postal code before ordering. Email service@nezulo.com promptly if a correction is needed. Changes may not be possible once fulfillment has begun.

Delivery concerns

If tracking stops updating, a parcel cannot be located or an item arrives damaged, contact us with your order number and relevant details. Keep packaging and photographs where available so we can investigate and arrange an appropriate resolution.